solo333 Platform Privacy Notice

This page describes what we collect when you use solo333 and how we keep that data protected. We take your privacy seriously—it's central to how we operate as a regional gaming operator serving players across supported jurisdictions.

When you open an account on solo333, you provide us with personal information: your email, name, date of birth, address, and payment details. We also collect behavioural data—which live-dealer tables you visit, your deposit and withdrawal history, your esports or football market activity. This information helps us verify your identity (a requirement we call KYC—Know Your Customer), prevent fraud, and improve your experience with our platform.

Our servers may sit outside your jurisdiction, but we apply consistent safeguards to all user data. We do not sell your information to third parties. We share data only with payment processors (such as DANA, e-wallet, mobile banking, and local payment), fraud-detection providers, and where required by law. If you have questions about how we handle your data, our support team can walk you through it—contact details are at the end of this notice.

What we collect and how we use it

We collect your information in two ways: directly (when you sign up, deposit, or contact support) and automatically (via cookies and log files). Here's what we gather and why:

• Account data: Email, phone, full name, date of birth, national ID number or passport. We use this to verify you are who you say you are and to comply with anti-money-laundering rules.
• Address and payment details: Where you live, your bank account or mobile-wallet ID (for QRIS, e-wallet, mobile banking, local payment, online payment transfers). This lets us process withdrawals and flag suspicious activity.
• Activity logs: Which games you play (blackjack, roulette, Dragon Tiger, Liga 1 markets, Mobile Legends tournaments), your bet amounts, win/loss records, and login times. We use this to personalise your experience and detect problem patterns.
• Device and browser info: Your IP address, device type, operating system. This helps us spot unauthorised access and prevent account takeover.
• Cookies and tracking: We use cookies to remember your preferences, keep you logged in, and measure how you navigate our site. Third-party analytics tools (e.g. Google Analytics) may also track your behaviour across the web.

We keep your data for as long as you have an account with us, plus a retention period afterward (typically several years) to satisfy legal and fraud-prevention needs. If you request account closure, we anonymise your records but may retain aggregated, non-identifiable summaries.

Our legal basis for processing your data is: contractual necessity (to run your account), legal obligation (anti-money-laundering, tax reporting), and legitimate business interest (fraud prevention, platform security). Where we ask for consent—such as for marketing emails—you can withdraw it at any time via your account settings or by contacting support.

Your rights and our solo333 commitments

We operate as a regional platform, not a multinational giant. Our team is based in Southeast Asia. Depending on where you are, you may have specific data rights—for example, the right to access, correct, or delete your personal information. If you're in a jurisdiction with strong data-protection law (such as the EU), those rules may apply to your solo333 account even though our servers are elsewhere.

To exercise any of these rights, email our support team. We aim to respond within standard business windows. For withdrawal requests or account queries, typical response times range from same-day to a few business days, depending on the complexity and your jurisdiction.

Cookies on our platform include:

• Session cookies: Keep you logged in while you play blackjack, roulette, Sic Bo, or browse football and esports markets.
• Preference cookies: Remember your language choice, table limits, and theme preference.
• Analytics cookies: Help us understand traffic patterns—which pages you visit during Idul Fitri, Idul Adha, or Imlek holidays, for instance.
• Third-party cookies: From Google, fraud-detection vendors, and affiliate networks (if applicable to your region).

You can disable cookies in your browser settings, but doing so may degrade your experience on solo333—you may need to re-enter credentials, and live-dealer table quality may suffer.

If you have concerns about how we handle your privacy, or if you believe we've misused your data, you can lodge a formal complaint with your local data-protection authority. We also invite you to contact us directly first; many issues can be resolved quickly through our support channels. Our platform operates only where local law permits; we frame our services as available to you subject to your jurisdiction's rules and your own responsibility to verify compliance.

Get in touch

Questions about this privacy notice? Contact our support team via the FAQ or account pageWe're here to clarify how solo333 handles your data and to help you exercise your privacy rights.